Credit request tutorial video

Watch our quick video on how to request a credit directly from your phone using our webshop.
 
Don`t forget to make sure you add enough photo evidence and return the product before we can approve the credit. 
 
Thanks
 
Team Flower Connection

Online Credit Request:

Checkout our latest webshop update with the online credit request form. All customers can request credits online per invoice for each item/stem. This includes Damaged products, missing items and quality issues. Price mistakes or requests can also be made here as well for anything that is not correct quality.*Please note that any credit requests for fresh flowers & plants longer than 2 days is unlikely to be accepted*

 

Alternatively print off our returns form below and attach with items being sent back.

Credit Request
Returns Form

Paying an Account:

We often get asked what is the best way to pay and we would say bacs transfer. You can simply transfer us funds to the details shown at the bottom of your invoice or webshop. You can use invoice number or customer code for reference. 

Alternatively you can pay online via the webshop, Card or cash in store. 

Call us for more details.